Keeping Our Customers and Staff Safe

New Guidelines and Policies

It is of utmost importance that we keep our customers and staff safe amidst the COVID-19 outbreak, while still providing a warm and welcoming ambiance as you return to enjoy dining at our teahouse. So in order to achieve that we have put the following policies & guidelines into place:

  • Each staff member will check their temperature and assess themselves before reporting to work and will not come to work if they experience any symptoms of COVID-19 or have contact with anyone with a suspected or known case of the virus

  • Our staff will wear a face shield or mask coupled will be doing thorough and regular hand washing throughout the service of our customers

  • We will have ONE entry into our patio by our ramp. It has taped red lines every 6 feet to social distance people on arrival before they are shown to their tables. Our EXIT is from our patio steps into our parking lot.

  • Customers will be asked on arrival to use hand sanitizer at our sanitizer station

  • Our tables are all distanced 6 feet apart

  • We will discontinue the use of table cloths at this time due to the need to constantly sanitize our tables

  • All our tableware and china service is washed and sanitized in our high-heat efficiency dishwashing system

  • We will conduct on-going extensive cleaning of all contact areas and surfaces to promote the highest level of cleanliness and will monitor all the latest guidelines from the Health Department to meet their criteria

  • Our washrooms are located just inside our teahouse and our staff will be happy to show customers the way to them

  • We encourage our customers to make a reservation prior to coming to ensure a table as we have limited space at this time and we would prefer not to have people waiting at our entranceway.

  • Due to COVID-19 health restrictions we, understandably, are not permitting food sharing.

 

Thank you for your co-operation.

297 Dundas St East, Waterdown, ON, L0R 2H0

hello@waterdownteahouse.ca

© 2018 by Waterdown Tea House